What is TripAdvisor Reputation Pro app and how does it work?

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Astrée
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TripAdvisor Reputation Pro is a customer satisfaction application, this article explains what it is exactly, and how to activate this app on your Amenitiz account.

 

TripAdvisor's Reputation Pro app requires a subscription on TripAdvisor's side.
The price will be determined by TripAdvisor based on the number of rooms you have. Amenitiz is unable to calculate how much the subscription will cost.
Amenitiz will however provide you with a 50% Discount code

What is TripAdvisor's Reputation Pro?

"Reputation Pro" allows you to collect reviews on TripAdvisor by automating emails to your clients after their checkout. When activating Reputation Pro, you will be able to:

  • Automatically send emails to your guests after their check out in order to collect their reviews.
  • Centralise all your reviews from TripAdvisor, Google and Facebook and easily reply to them from TripAdvisor.
  • Display TripAdvisor reviews on your Amenitiz website if you have one.

Which Amenitiz subscription do I need to use it?

  • In order to use the TripAdvisor Reputation Pro app, you need an Ultimate + plan.
  • If you have a Presence + Plan, you can use the app, but you will not be able to collect reviews automatically. You can however display them on your website.
  • If you have a Sales Pro + plan, you can send the automated emails but not display the widget on your website.

How to activate Tripadvisor?

First, click on > Marketplace in your Amenitiz administrator area sidebar. You will land on the page containing all the apps available via the Amenitiz tool.

  1. Go to > Discover all apps > See all, and you will find TripAdvisor and click on "Activate":Screenshot_2021-10-22_at_11.29.02.png

  2. Then, go to your account on TripAdvisor and go to the Management Center.

  3. You can now subscribe to the Reputation Pro product.
    Don't forget to use your Amenitiz discount code "Amenitiz50". It will give you a 50% discount on your subscription.

  4. Set up your emails on TripAdvisor. You can also choose the ones pre-created by TripAdvisor and choose your settings.

  5. Don't forget to add the TripAdvisor widget to your website to display the reviews
    To do that, go to Website in your side menu and click on "Cutomize".
    From here, you can add the TripAdvisor Widget on any page that you want by simply adding the block onto your page.

And you're done! As soon as the application is validated (it can take around 48h), your emails will be automatically sent to your clients after they check out, and all those reviews will then display on your website.

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