Refund a payment with AmenitizPay

Article author
Jonathan
  • Updated
For all the payments that were made through AmenitizPay, it is possible to refund them. This article explains you how to refund a payment, whether it is a credit card charged manually, a payment automated or an authorisation captured.

 

To refund a payment, please follow the steps below:

  1. Go to > Reservations in your Amenitiz administrator area left sidebar.

  2. Click on > View booking details of the reservation

  3. Go in the Payment section, click on the three little dots under options and on > Refund payment

  4. You will be able to refund the amount you want from the payment.

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There is no commission on refunds. The full amount will be refunded to the traveler.
The payment commission will remain at your expense.

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